Privacy Policy

Ranking · Privacy

1. Scope and Compliance

This Privacy Policy explains how our editorial team collects, uses, stores, and discloses personal information when you use this website. We operate as an independent travel information service and booking assistance portal. Our practices comply with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs), which set strict standards for handling personal details.

By using this website or submitting an inquiry to our team, you accept the practices outlined in this policy. If you have any questions about how your data is handled, you can learn more about our independent team on our about us page or contact our editor directly using the contact details provided below.

2. Data Collected via the Family Desk

When you choose to use our service to plan our holiday, we collect information necessary to assist with your hotel query. This information is submitted voluntarily through our online form and may include:

• Your full name and adult contact details (email address and phone number).
• Your preferred dates of travel, intended length of stay, and chosen resort destinations.
• The general composition of your travel group (such as the number of adults and the number or age ranges of children).
• Specific accommodation preferences, such as room configuration requests, pool access requirements, or parking needs.

We require adult contact details solely to communicate with hotel reservation desks on your behalf or to respond directly to your booking inquiries. We do not process direct financial payments or store credit card numbers on our servers.

3. Minors and Children's Information

Our website provides information designed for parents and guardians planning family travel. We strictly avoid collecting personal identification details regarding minors. When you fill out an inquiry form, our desk asks only for the number of children and their approximate age ranges (for example, toddler, primary school, or teenager) so the hotel can confirm suitable bedding arrangements and pool access rules.

We explicitly ask that you do not submit full names, dates of birth, or identification documents for children under 18 years of age. If we discover that personal information of a minor has been accidentally submitted to our desk, we remove and permanently delete that information immediately from our database records.

4. Technical Data, Cookies, and Google Tag Manager

To improve website navigation, evaluate resort interest, and monitor general traffic patterns, our website utilizes standard web analytics tools, including Google Tag Manager and associated cookies. Technical data collected automatically may include:

• Your IP address, general geographic location, browser type, and operating system.
• Referring web pages, duration of visit, and individual resort profile pages viewed.
• Interaction metrics regarding links clicked or forms opened.

Google Tag Manager coordinates these analytical tags without gathering personal identity details. You may configure your web browser settings to block or reject cookies at any time; however, disabling cookies may alter your browsing experience across certain sections of the website. For details on how referral commissions are handled without tracking personal identities, please review how this site earns its keep.

5. Information Sharing and Third-Party Hotels

We do not sell, rent, trade, or broadcast your personal details to third-party marketing companies. When you ask our desk to arrange or verify accommodation, your contact details and stay preferences are shared strictly with the relevant resort, hotel operator, or authorized booking partner handling the reservation.

Once your details are shared with a chosen hotel or booking partner to finalize your reservation, their handling of your information is governed by their respective privacy policies and venue terms. We encourage you to review the individual privacy policies of any property you choose to book. Furthermore, as an editorial travel site promoting safe environments, we support safe play guidelines outlined on our responsible gambling informational page.

5a. Google Maps on the hotel profiles

Each hotel profile carries a small Google map and links that open routes in Google Maps. The map only loads when you scroll down to it, and at that point your browser connects to Google, which receives your IP address and device details and may set its own cookies under the Google Privacy Policy. Route links send the starting point and the hotel address to Google when you tap them. We do not see your location or your search, and nothing from the family desk form is passed to Google.

6. Data Security, Retention, Access, and Correction

We maintain appropriate physical, electronic, and procedural safeguards to secure any personal information submitted to us against loss, unauthorized access, modification, or disclosure. Inquiries submitted to our desk are stored securely and retained only for as long as necessary to process your holiday request or fulfill legal auditing requirements, after which records are securely archived or deleted.

Under the Australian Privacy Principles, you have the right to request access to any personal information we hold about you, or to request that corrections be made if details are inaccurate or out of date. To submit an access or correction request, please email our editorial desk. We will respond to your request within a reasonable timeframe.